Specialist hazard, biohazard and property remediation support across Australia
Hazard MateAssess. Respond. Restore.
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Professional hazard support

Specialist support for hazard cleanup and property remediation.

Hazard Mate supports property owners, landlords, businesses, insurers and managing agents with mould, meth contamination, biohazard cleaning, sewage cleanup, sharps removal and trauma cleaning requirements.

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Specialist Hazard remediation support
Australia Service-focused network
Discreet Professional handling

Our services

Practical support for hazardous and contaminated property issues.

Hazard Mate helps identify the issue, understand the risk and move the property towards a safe, managed outcome.

01

Mould removal

Support for visible mould, damp odours, water damage, rental properties, commercial buildings and insurance-related remediation.

Request mould support →
02

Meth testing

Testing and remediation guidance for property managers, landlords, buyers, tenants and affected residential or commercial sites.

Request meth testing support →
04

Sewage cleanup

Support for sewage overflow, contaminated water, affected flooring, internal property contamination and urgent cleanup requirements.

Request sewage cleanup support →
05

Sharps removal

Safe removal support for needles, syringes and hazardous waste in residential, commercial and public-facing spaces.

Request sharps removal support →
06

Biohazard response

Support for blood, bodily fluids, contamination, hazardous materials and situations requiring specialist handling.

Request biohazard support →

How it works

Clear steps when a property needs specialist attention.

Hazard situations can be stressful, urgent and sensitive. Hazard Mate keeps the process simple so the right information is gathered and the correct response can be arranged.

From first contact to action

Provide the location, type of issue and any immediate safety concerns. Hazard Mate will help identify the most appropriate next step.

1
Tell us what has happened Share the property type, location, contamination concern and whether access is safe.
2
Receive practical guidance Understand the likely service required and what information may be needed before attendance.
3
Arrange the correct response The matter can then move towards assessment, cleaning, testing, remediation or reporting.
Mould and water damageAssessment and remediation
Meth contaminationTesting and reporting
Biohazard incidentsSpecialist cleanup support

Why Hazard Mate

Professional, calm and practical support when safety matters.

Hazard-related enquiries need clear communication, discretion and a structured response from the first point of contact.

Clear service pathway

Identify the issue quickly and understand what type of specialist support may be required.

Property-focused approach

Support for homes, rentals, commercial units, managed properties and insurance-related matters.

Discreet communication

Sensitive incidents are handled with care, privacy and professional wording throughout.

Safety-first guidance

Hazard Mate helps reduce confusion and move the matter towards the correct next step.

Contact Hazard Mate

Need help with a hazardous or contaminated property?

Send the property location, the type of issue, whether anyone is currently at risk and any photos or background information available. Hazard Mate will review the enquiry and advise on the most appropriate next step.

Compliance Document

Privacy Policy

Hazard Mate Pty Ltd is committed to protecting the privacy of individuals who interact with our business. This policy explains how we collect, use, store, disclose, and otherwise handle personal information.

1About This Policy

Hazard Mate Pty Ltd (ABN 11 682 160 345) (Hazard Mate, we, us, our) is committed to protecting the privacy of individuals who interact with our business[cite: 2]. This Privacy Policy explains how we collect, use, store, disclose, and otherwise handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)[cite: 2].

By submitting an enquiry, making a booking, or otherwise providing personal information to us, you acknowledge that you have read and understood this policy[cite: 2].

2What Personal Information We Collect

We may collect the following types of personal information[cite: 2]:

  • Full name and contact details (phone number, email address, postal address)[cite: 2]
  • Property or site address where services are requested[cite: 2]
  • Details of the service requested, including the nature of the incident or remediation required[cite: 2]
  • Communications between you and Hazard Mate, including call recordings and written correspondence[cite: 2]
  • Payment information (processed securely through our payment provider; we do not store card details)[cite: 2]
  • Any other information you voluntarily provide in connection with a service enquiry or booking[cite: 2]

Where the nature of the service involves sensitive circumstances (such as trauma, unattended death, or biohazard incidents), we handle all information with the highest degree of discretion and confidentiality[cite: 2].

3How We Collect Personal Information

We collect personal information[cite: 2]:

  • Through our website enquiry and contact forms[cite: 2]
  • By telephone, email, or live chat[cite: 2]
  • Through our client relationship management systems[cite: 2]
  • From third parties who refer work to us or coordinate services on your behalf[cite: 2]

We collect personal information only by lawful and fair means, and only to the extent necessary for the purposes described in this policy[cite: 2].

4Why We Collect and Use Personal Information

We collect and use personal information for the following purposes[cite: 2]:

  • Responding to your enquiry and providing you with a quote[cite: 2]
  • Arranging, coordinating, and delivering the requested service[cite: 2]
  • Communicating with you about your booking, job status, and follow-up[cite: 2]
  • Managing our client relationships and service records[cite: 2]
  • Complying with our legal and regulatory obligations[cite: 2]
  • Improving our services and internal operations[cite: 2]

We will not use your personal information for direct marketing without your separate consent[cite: 2].

5Disclosure of Personal Information to Third Parties

Service delivery contractors and partners

To deliver the services you have requested, we may share your personal information with contractors, subcontractors, and service delivery partners engaged by Hazard Mate to perform or assist in the physical delivery of services at your location[cite: 2]. This includes franchise networks and their franchisees operating under our brand[cite: 2].

These parties are[cite: 2]:

  • engaged under written agreements that require them to handle your personal information in accordance with the Privacy Act 1988 (Cth) and the APPs[cite: 2];
  • permitted to use your personal information only for the purpose of delivering the specific service to which they have been assigned[cite: 2]; and
  • not permitted to retain, copy, or use your personal information for any other purpose[cite: 2].

Other third-party disclosures

We may also disclose personal information to[cite: 2]:

  • our technology and software providers (including cloud hosting, CRM, and communication platforms) to the extent necessary to operate our business systems[cite: 2];
  • professional advisors including lawyers and accountants, subject to confidentiality obligations[cite: 2];
  • regulatory authorities or law enforcement agencies where required or authorised by law[cite: 2].

We do not sell, rent, or trade personal information to third parties for marketing or commercial purposes[cite: 2].

Aggregated and de-identified data

We may share aggregated, de-identified data (such as enquiry volumes by region or service category) with business partners for operational planning purposes[cite: 2]. This data does not identify any individual and is not personal information for the purposes of the Privacy Act 1988 (Cth)[cite: 2].

6Call Recordings

Where calls are made to or from Hazard Mate’s phone numbers, including calls made by our service delivery partners on our behalf, those calls may be recorded for quality assurance, training, and service delivery purposes[cite: 2]. All call recordings are the property of Hazard Mate[cite: 2]. By engaging with us by phone, you consent to calls being recorded in accordance with this policy[cite: 2].

7Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure[cite: 2]. These steps include[cite: 2]:

  • Encrypted storage and transmission of personal information[cite: 2]
  • Access controls limiting who within our organisation can access personal information[cite: 2]
  • Contractual obligations on third parties who handle personal information on our behalf[cite: 2]
  • Regular review of our data handling practices[cite: 2]

Where personal information is no longer required for the purposes for which it was collected, we take reasonable steps to destroy or de-identify it[cite: 2].

8Access and Correction

You have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, incomplete, or out of date[cite: 2].

To make a request, contact us using the details in clause 11[cite: 2]. We will respond within a reasonable time and in accordance with our obligations under APP 12 and APP 13[cite: 2]. In some circumstances we may be unable to provide access, including where providing access would be unlawful, would prejudice enforcement activities, or where we are otherwise permitted to refuse access under the Privacy Act 1988 (Cth)[cite: 2].

9Complaints

If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988 (Cth) or this policy, you may make a complaint by contacting us using the details in clause 11[cite: 2].

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days[cite: 2]. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992[cite: 2].

10Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations[cite: 2]. The current version will always be available on our website[cite: 2]. We encourage you to review this policy periodically[cite: 2].

11Contact Us

For any privacy-related enquiries, access requests, or complaints, please contact[cite: 2]:

Privacy Officer
Hazard Mate Pty Ltd
Email: info@hazardmate.com.au[cite: 2]

Privacy Officer Support

Privacy-related enquiry?

Contact Hazard Mate Pty Ltd for access requests, correction requests, privacy enquiries, or complaints[cite: 2].